Finance

WCAG 2.1 AA accessibility audit for Banking & Insurance

The banking and insurance sector is particularly affected by the European Accessibility Act. Online client portals, credit simulators, subscription forms and contract management interfaces must be accessible. The stakes are major: client exclusion, legal risk, and brand damage.

Why Banking & Insurance must be WCAG compliant

Regulated sector

Financial services are primarily targeted by the EAA. Regulators can sanction violations. Fines reach EUR 50,000 per violation.

Essential services

Checking accounts, making transfers, subscribing to insurance: these services are essential. Excluding 15% of the population from access to their own finances is unacceptable.

Trust and reputation

An accessible banking website strengthens client trust. Search engines also favor websites with solid semantic structure and correct markup.

Common accessibility issues on Banking & Insurance

Inaccessible credit simulators

Amount and duration sliders, repayment charts and amortization tables are not keyboard navigable and lack ARIA attributes.

Complex subscription forms

Multi-step subscription forms lack progress indicators, explicit labels and error messages associated with fields.

Non-compliant client portals

Account management interfaces use data tables without headers, charts without text alternatives, and dropdown menus without keyboard support.

Untagged contractual PDF documents

Terms and conditions, account statements and contracts are published as PDF without accessibility tagging (structure, alternatives, language).

What Scrutia detects on your Banking & Insurance website

Keyboard navigation testing on simulators and calculators

Analysis of multi-step forms (labels, errors, progress)

Verification of financial data tables (headers, scope)

Detection of interactive components without ARIA support

Contrast verification on management interfaces

Dynamic notification and alert testing (aria-live)

Frequently asked questions — Banking & Insurance

Can Scrutia test our secure client portal?

By default, Scrutia analyzes publicly accessible pages (showcase site, product pages, simulators). To audit a secure client portal, contact us for a staging environment audit or with test credentials.

Are we affected by the EAA as an online bank?

Yes, online banks are on the front line. The EAA explicitly targets digital financial services. All customer journeys (account opening, transfers, product subscriptions) must be accessible.

Does the report cover ACPR accessibility requirements?

The Scrutia report covers all 106 RGAA 4.1.2 criteria, which constitute the reference framework for accessibility obligations in France (mapped to WCAG 2.1 AA). It identifies non-conformities and provides code fixes. It can serve as a basis for your regulatory obligations.

Test your Banking & Insurance website

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Test my Banking & Insurance website

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