Healthcare

WCAG 2.1 AA accessibility audit for Healthcare

Healthcare websites (hospitals, clinics, laboratories, online pharmacies, telemedicine platforms) handle vital information. An inaccessible website can prevent a patient from booking an appointment, checking results or understanding their treatment. Accessibility in healthcare is not a luxury, it is an absolute necessity.

Why Healthcare must be WCAG compliant

Double obligation

Public healthcare institutions have been subject to RGAA since 2012. The EAA extends the obligation to private online healthcare services. Telemedicine platforms are explicitly targeted.

Vulnerable patients

Elderly, visually impaired or motor-impaired people are among the largest users of online healthcare services. Excluding them goes against medical ethics and the law.

Visibility and trust

Patients search for their doctor, hospital or pharmacy on Google. An accessible website with correct semantic markup ranks better and inspires more trust.

Common accessibility issues on Healthcare

Inaccessible appointment booking

Appointment booking calendars (Doctolib-type) are often not keyboard navigable. Time slots are not announced by screen readers.

Poorly structured medical information

Information pages (pathologies, treatments, medications) lack heading structure, making screen reader navigation impossible.

Complex pre-admission forms

Pre-admission forms or medical questionnaires are long, without progress indicators, with inaccessible conditional fields.

Test results in inaccessible format

Test results and reports are often scanned images or untagged PDFs, inaccessible to assistive technologies.

What Scrutia detects on your Healthcare website

Keyboard testing of appointment booking modules

Verification of medical information page structure

Analysis of patient forms (labels, errors, conditional fields)

Contrast verification on critical information

Detection of unannounced dynamic content (aria-live)

Testing of main navigation and patient journey

Frequently asked questions — Healthcare

Are telemedicine platforms affected?
Yes. The European Accessibility Act targets digital healthcare services, including telemedicine platforms, online appointment booking and patient portals. All these interfaces must be accessible.
Can Scrutia test a site integrating Doctolib or a third-party module?
Yes. Scrutia tests the final rendering of your site as it appears in the browser. If a third-party module (Doctolib, Maiia, etc.) is integrated in your pages, we test its accessibility in the context of your site.
Can the audit results be used for HAS certification?
The Scrutia report covers digital accessibility (WCAG/RGAA) and not HAS certification directly. However, WCAG compliance is valued in quality procedures. The report can feed your continuous improvement file.

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